Empowering the energy customer

One of the major challenges utilities face is getting the consumers to trust them. Eggert Gudmundsson has an interesting background, after receiving an MBA degree he worked for several years for Philips before returning to Iceland to become the CEO of the countries biggest fishing companies and then became the CEO of Iceland’s biggest fuel and retail company. With this background in commodities, electronics and finally energy, Eggert is now heading the innovative energy enabler eTactica which has developed an EMS for SME’s. The eTactica solution enables energy companies to create tighter bonds with their customers and adds measurable value to their services.

 

The sustainable energy brand

When preparing for his presentation in the track on the branding of sustainable energy, search engines turned Ayoola Brimmo to the CHARGE website. In the introduction of the presentation, he noted that this was the only place to discuss how to successfully brand sustainability.

A brand needs to take a look at the past to be able to build towards the future was the key point to take from Ayoola Brimmo’s lecture at CHARGE 2016. Ayoola works at the Nordic Innovation hub in Abu Dhabi and used the case of Dubai as an example of a city brand that has become more valuable due to a strategic brand building that focuses on the perception of luxury. Another example of a city brand that has been developed in the Emirates is Masdar City. When Dubai is the luxury city brand, Masdar takes footing as a luxury brand but goes further to differentiating itself by focusing on the sustainability of the city. Even though sustainability has become sort of a buzzword in the last decade, Masdar has yet to become a city brand with a worldwide recognition.

The Role of Branding in the Retail Energy Sector

One of the more interesting energy brands to hit the retail energy market in Germany is Shell PrivatEnergie. The company behind the brand is the UK’s largest challenger to the Big Six, First Utility. First Utility entered the market utilizing one of the largest known brands in the energy world, Shell – with over 100 years of brand recognition in the German market and around 2.000 retail outlets. The German market has over 1.400 electricity retailers and is one of the most active energy markets in the world.

Maik Neubauer, CEO of First Utility in Germany is responsible for the Shell PrivatEnergie offering and participated in the Understanding the Energy Consumer track of the conference. He went over the Shell case; which elements of the brands were transferred to the electric energy brand and how to create a credible quality energy brand that is trusted by the energy consumer.