Tag Archives: differentiation

Radical changes ahead for Energy Brands

Technology is changing the way brands communicate and interact with customers. But technology needs to be appealing and easy to interact with. Renewable energy is moving from being a point of difference has become a point of parity. What are the principles that brand practitioners should keep in mind for their brands to stay relevant or even ahead of the curve?

Find out in Reykjavik in September and learn from a cross-sector group of experts.

Meet some of the speakers at CHARGE 2018

Iuliana Calin, Head of Energy Partnerships, Google.

Speakers_LinkedIn_Iuliana
As Head, Energy for Google Hardware Partnerships in Canada, Iuliana works with partners to develop customer-focused energy programs that leverage Google Hardware and Nest products.

Is your energy brand ready for a radically assistive experience, with voice and AI at the core? Get a glimpse at the grid services of the future and how utilities can use them to better engage with their customers.

Michaël Boumendil, President & CCO – Sixieme Son

A musician and composer, with a degree in Marketing/Communications, that invented the concepts of musical design and audio branding. Boumendil’s approach to sound is not about creating ad jingles or licensing popular tracks. It is about creating more distinctive and appealing brands with sound and music.
A musician and composer, with a degree in Marketing/Communications, that invented the concepts of musical design and audio branding. Boumendil’s approach to sound is not about creating ad jingles or licensing popular tracks. It is about creating more distinctive and appealing brands with sound and music.

Brand engagement is moving from the screen to the speakers and a sonic identity is becoming as important as a visual identity. Learn how you can create more distinctive and appealing brands with sound and music.

Stefanía G. Halldórsdóttir, EVP, Marketing & Business Development – Landsvirkjun

Stefanía worked for CCP Games, most recently in the position of General Manager in Iceland, but also as Senior Development Director in the Shanghai office. Stefania worked in the energy industry for over 10 years, first at the National Energy Authority where she was head of information technology, and then later in a consulting company focusing on energy solutions and business intelligence
Stefanía worked for CCP Games, most recently in the position of General Manager in Iceland, but also as Senior Development Director in the Shanghai office. Stefania worked in the energy industry for over 10 years, first at the National Energy Authority where she was head of information technology, and then later in a consulting company focusing on energy solutions and business intelligence

Green is the new Black with the shift from fossil to clean. Where does that leave brands that have been 100% clean for decades? Learn how the National Power Company of Iceland rises above the noise to deliver its brand message.

Jacob Benbunan, CEO – Saffron Brand Consultants

Jacob founded Saffron and was immediately joined by his mentor and friend Wally Olins – the man who invented brand strategy. He champions the global, multi-cultural and one-team approach that Saffron embraced since day one. Previously, Jacob worked for 9 years at Wolff Olins and was part of the team that created the iconic telecom brand Orange.
Jacob founded Saffron and was immediately joined by his mentor and friend Wally Olins – the man who invented brand strategy.
He champions the global, multi-cultural and one-team approach that Saffron embraced since day one. Previously, Jacob worked for 9 years at Wolff Olins and was part of the team that created the iconic telecom brand Orange.

The energy market is changing radically. New sources, new ways of distribution and different customer expectations. Learn how energy brands can become more relevant and stay relevant in changing times.

Join other visionaries at CHARGE in Iceland in September. Meet people who are or will be shaping the world of energy, learn from the best in the field of energy branding. See the full list of speakers here.

Gain insights and earn customer engagement

customer engagement energy utility marketing branding CHARGE Energy

Energy company branding is pretty simple at the core. The World’s Best Energy Brands have it in common to be able to identify segments in the market. The best brands offer their target groups specific offerings and give them tailor-made marketing message that gives the impression of a coherent brand-voice. Despite advances in technology – the core of marketing is still the 4P’s. But technology creates new ways to present the product, new places to sell it at and new ways to promote it. It also gives new ways to find out more about the consumer.

Learn more about energy branding and dig deep into branding case studies in the energy industry. Join us at CHARGE 2018 – the only utilities and energy conference that covers branding in the energy space!

Easy days are over

A major task of any company selling and marketing a product or a service is to really figure out what you are offering, to which potential customers and how you are different from everyone else on the market. This used to be a lot easier, a company would come up with a product and find the right segment was easy, husband, housewife, urban or rural. Then societal changes came along and these simple groups of consumers split up and new-sprung out. The teenager is more complex and people in their twenties are now of all ages.

Big Data helps

Energy utilities around the world are doing their best to know their customers which is the technical term for analyzing data and identifying patterns. Big data can, of course, provide great insights that are not easy to identify from interviews or surveys. But the downside is that energy companies often skip the part of getting to know their customers – the customers become blips on the screen that leave data points. Gathering large amounts of quantitative user data is relatively easy, it’s just a question of finding the right software and let the algorithms get to know the customers.

A good brand uses algorithms to gain better insight into the behaviour of the customer but in most cases, it is used to build upon knowledge that is founded on qualitative research that is more or less the foundations of the brand.

Don’t forget qualitative

Some might dismiss qualitative studies as anecdotal evidence or by simply pointing out that if Henry Ford would have asked people what they wanted, he would have made the horse cart faster. It is correct that you should not take focus groups or customers too literally, an active mind is needed to analyze what is said to you and form concrete principles – read between the lines and integrate truths.

Find out more

Artificial intelligence is yet to be able to do that. A good first step is asking oneself “what would I as a customer want from a provider?” and then asking the same question to people you know and see if there is something in common.

Find out more about how the Best Energy Brands identify and speak to their different segments in the report on the World’s Best Energy Brands which is available now. Including energy company case studies from around the world.

 

Brand building through experience and relationship

At CHARGE 2016, Tomaz Oresic, Chairman of the board at Elektro Maribor, presented on the current outlook of the electricity supply value chain is going through major changes, with new players entering the market, shift of perception of electricity as a basic commodity and how the customer is increasingly being put at the very centre. These disruptive trends are changing the old electric utility business model with the result of an increasing number of utilities starting to pay more attention to branding.

Tomaz points out that utilities have been marketing an almost invisible product to an undefined customer with top-down communication strategies. These engagement strategies have often failed since the electricity suppliers have not walked the talk and due to mismatched communication.

OVO Energy – a big small energy supplier

Stephen Fitzpatrick – CEO of OVO Energy – describes the company as a big small company. As a challenger to the Big Six energy companies in the UK, the company has grown from a simple idea around the kitchen table to servicing over 700.000 customers in the retail energy market and employing around 1.000 people. Even though the company is no longer small, they still act and think like a startup.

Stephen’s presentation was not only on the future of energy but on the future of customer expectations in general and how children growing up to be the consumers of tomorrow are growing up in an on-demand world that gives them different expectations from brands than today’s consumers have. In just three years, on-demand services have revolutionised industry after industry and no one knows how fast the next three years are going to change. But by always thinking like a customer, OVO Energy anticipates being prepared to stay on top of the energy market that might have changed dramatically in an unforeseen way.

OVO Energy was the winner of the first CHARGE Awards and was crowned the World’s Best Energy Brand at the CHARGE Awards ceremony in 2016. The brand did well both in both the score of the global panel of experts but more importantly, the brand is doing an excellent job according to their customers.