Tag Archives: utility marketing

Efficient Energy Brand Communication

The Energy Brand, the heart of strategy and communication. Image credit: LarsEn Energy Branding
The Energy Brand, the heart of strategy and communication. Image credit: LarsEn Energy Branding

One of the most challenging tasks of utility companies is how to reach the ears and eyes of stakeholders and potential customers in a way that it gets noticed and remembered. Though energy efficiency has been a hot topic for energy companies, the most important task ahead is efficiency in communication – if communication goes by unnoticed, resources have been wasted.

Every company in the energy space needs to be able to communicate efficiently, it does not matter where in the chain the company operates – TSO brands, DSO Brands, Energy Generation Brands, retail brands and brands that are bundled in one or more aspects of the energy value chain, all need to be able to communicate their message in an efficient way.

Brand or be branded

Communication needs to come from a credible source – a source that the audience wants to listen to and notice in the first place – but also a source that is considered believable. The source of communication in utility marketing is always the brand. It does not matter if the utility does not consider it self to be in branding. If the utility does is not actively invested in its brand building then the brand, its image and credibility is out of the hands of the utility and the image of the utility is shaped by everyone else.

Utility marketing should start with building a brand. Communication efforts will not be taken seriously if the energy company has not effectively built a brand and has taken branding seriously. Communication processes such as the tone of voice and proactiveness can be created but to know how the processes are created, a good strategic tool is to know the brand and how the brand would behave as a person.

The cornerstone of every interaction

The big question facing many brand builders in the energy space is how to brand energy since electricity is a commodity that can not be differentiated. The answer to the question is easy: differentiate your company with a unique brand that can be heard in the noisy clutter of communication people are bombarded with every day. The hard part is to follow up on the brand building and have the energy company behave as the brand at every level at the operation and at every touchpoint. If the brand behaves in accordance with what people expect and is consistently behaving as a brand at every touchpoint, the brand becomes credible.

Don’t settle with a credible brand – aim for incredible

With a strong brand that is incredible at getting the attention of their customers in a positive way, challenges become easier. An incredible brand has consistency and is dependable. Good energy brands know how to communicate with new challenges such as distributed energy and prosumers, they know how to fit new green energy technology to their service offering, know when and how to showcase their green electricity offering and how to add value for their customers with effective ingredient branding of either their power source.

Join the discussion at CHARGE 2018. CHARGE Energy Branding is the only utilities and energy conference that has a clear focus on energy branding and how utilities at every stage in the energy stream can benefit from a strong brand that delivers consistent and efficient communication to stakeholders.

How sustainable is your Energy Branding?

Brands need to be sustainable — this is something that should be obvious to everyone. In times when renewable energy sources receive much of the buzz from marketing departments to engineers, from energy companies to the mainstream media — a different kind of sustainability is often forgotten.

[…] there does not seem to be a consensus on the true meaning of sustainability

Defining sustainability

In the energy space, sustainable sources or renewable sources of energy are often used about a wide area of energy sources and there does not seem to be a consensus on the true meaning of sustainability. There are of course official definitions and standards but most individuals do not keep those standards in mind, their definition is often determined by their (in)experience and their perception.

For some, sustainable energy means something that is not fossil fuels while some would include nuclear while others would dismiss hydro from the equation. Almost everyone has to some extent a valid point in the argument, their definition of sustainable energy is based on their value judgment.

The forgotten definition of sustainability

Another type of sustainability for energy is often forgotten — the sustainability of the brands. A brand is both the front and the inside mechanics of the energy company. A brand is of course more than a logo — it’s the perception of consumers and employees alike as everything the company stands for — the brand is affected by every touch point people have with the brand. If a company does is not actively defining the brand and keeping the brand in mind at all times — the brand will be actively defined by the employees and the customers that interact with the brand.

[…] a brand is an investment that should pay off in the short term and the long term

Some companies reluctantly agree that marketing and branding are something that has to be done and allocate X% of their budgets to the marketing department — some even look at it as a sunken cost. But this is not a sustainable attitude. Branding and marketing should not be money thrown away — spending money on a brand is an investment that should pay off in the short term and the long term. Sustainability should be about not wasting resources, the output from any activity should be the same or greater than the input.

Return on Investment

Investing in a sustainable image (this should not be confused with a sustainable-as-in-green image) by building a strong brand should be the priority of any business. Brands should not throw money away at marketing to make them look cool and current — brands should invest their resources in creating a coherent marketing message that is in line with their brand. Brands should not look at their image as something that can be easily fixed in a moment spending a lot at efforts that are the corporate-social-responsible-buzz-thing-to-do of the moment.

Investing in a sustainable image by building a strong brand should be the priority of any business

Saving puppies and suddenly becoming concerned about the well-being of something that has to do with children is not a sustainable way of branding. These things can be sustainable if it relates to the brand and the message of the brand and it can enhance the well-being of the brand. A book publisher is credible when it becomes concerned about children reading books — it is in the brand‘s self-interest, in the long run, to turn more children into bookworms — but it has multiple benefits for the society the publisher does business in.

The challenges of brand building in the energy sector

For a challenger brand entering a competitive energy market — brand building comes more naturally. Challengers often start out small, with a group of like-minded individuals set out to change the world. Their challenge is not to lose sight of what defines them as a brand and stay true to their brand as they expand and make sure that any addition on the team makes a fit with the brand. The incumbents, on the other hand, have a more challenging task ahead of defining their brands. The incumbents can be traced back to different times — times, before google had not entered the vocabulary of small children and IBM, was making tabulating machines under the name of CTR. The incumbent brands have often existed for generations and they have many tasks that are fundamentally different in nature. While the challenger brands are like teenagers, figuring out their identity and changing it slightly as they develop, the incumbents are grown adults that have their identities set but need to define them.

Sustainable investment

To create a sustainable brand, companies need to look at branding and the brand as a strategic matter and a human resource matter. Money spent on branding should be spent effectively and strategically and should be in line with what the company does today and what it will do tomorrow. While the debate on sustainable energy sources goes on, the definition of brand sustainability should be pretty clear.

At CHARGE 2017, we will have great presentations and examples of sustainable brands as well as brands that have increased their financial sustainability by leveraging their brand message with an eco-sustainable value proposition for their customers.